Hotel POLICIES

We strive to make your stay at our Hotel a memorable, happy experience. Please go through our house rules, and feel free to ask us any questions you might have.

We would like to welcome you to our Ecosfera Hotel and inform you in short with our house rules. Please respect our personnel and the guest around you. Follow our house rules.

MAIN RULES

1. Full amount of night stays must be paid upon arrival. Payment by card will extra charge 2,2 %
2. In case of cancellation while staying at the hotel premises guest subjected to full night/stay amount. Free of charge cancelation can be made 7 days before check-in date.
3. We suggest that deposit equal to 10% of your overall stay should be paid that will be refunded on departure provided. This deposit allows guests to use hotel facilities and make charges directly to their account.
4. No shouting, screaming or other loud noises between 22:00 pm till 08:00 am.
5. Only a person registered at the reception may use the accommodation facilities. Non registered guests will be penalized and subjected to full room rate. Each guest – daily single room rate.
6. It is strictly prohibited to consume own food and beverages within “Green Spot Cafe” premises rule breakers will be monetary penalized.
7. Please use the premises that are at your disposal, equipment and inventory carefully as a good host. Damage or objection to service please report to the reception.
8. Please take care of the Hotel inventory and other equipment. All intentional damages occurring during your stay shall be charged on your account.
9. On the day of your departure please leave the room by 12.00 o’clock. Your stay in the room after 12.00 is charged as a half of the daily rate and after 18:00 an additional daily rate.
10. All possible complaints by individual, agency or contract guest shall be taken into account only if reported during the stay. All later claims shall be rejected.
11. We reserve the right to break the contract and stop providing services to guests if they are in violation of this hotel rules or if they disturb other visitors with their behaviour.

SAFETY & FACILITIES

1. Room inventory (pillows, blankets, towels, etc.) are intended for you to use while staying in the Hotel and are not to be taken out.
2. For safety and hygiene reasons preparing of hot meals, cooking or any other form of meal preparation is not allowed in rooms. All your products must be stored in the fridge.
3. Easily flammable and explosive substances and materials are not allowed on Hotel premises.
4. For you money, securities and other valuables there is a safe at your safety box in your room. Instructions provided by reception staff. The hotel is not liable in case of theft or loss. Lost and found items please report at the reception.
5. Please do not disturb other Hotel guests by loud noises in hotel rooms, hallways and public areas especially from 22:00 to 8:00 hours.
6. A free luggage room is available around the clock for luggage storage.
7. Please handle the key with care. In case of damaging or losing your key during the time of your stay we will charge IDR 50.000 compensation.
8. Pets are allowed in the Hotel rooms but only with a prior announcement and additional charge. All the housing rules apply in these cases. Please note that pets are not allowed in the dining areas. Pets are not to be left unattended in the public Hotel areas.

OUR POLICIES

Check in time – from 14:00 The hotel will make every effort to accommodate our guests for early check-in if we have available rooms.

Check-out time : 12:00
Late Check-out : from 12:00 to 18:00 is 50% of your daily rate and from 18:00 is 100% daily rate

Free of charge cancellation can be made 7 days before check-in date. In case of cancellation while staying at the hotel premises guest subjected to full night/stay amount. No-show - If you do not cancel your reservation and do not show up, your credit card will be charged for the full amount of all reserved nights plus applicable taxes.

Baby cot is free of charge for children under 3 years old. Available upon request. Breakfast is not included for kids under 3 years old. There is a limit of one bed per room. The hotel does not provide blankets, bumpers or pillows for baby cot. For children under 12 years old the price for extra bed per night is 90 000 IDR. Breakfast is not included.

We accept Credit/Debit Cards and cash in IDR. Full amount of night stays must be paid upon arrival. Payment by card will extra charge 2,2 %

The price for extra bed is 160 000 IDR with breakfast included. There is a limit of 1 extra bed per room. Please note that not each room type can accommodate extra bed. Extra bed is subject to availability. Maximum adults per room is 3.

All the rooms are non-smoking. Violation of the policy is 500 000 IDR for deep cleaning.

Cats and dogs are allowed. Please inform the hotel in advance. The price is 50 000 IDR per night. We provide Pet Welcome Kit: mat and bowl.

We wish you a pleasant stay in our Hotel.
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